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FAQ & Refunds

FAQ & Return Policy

Shipping Charges In The US: 

1-2 Jewelry Items $3 Flat Rate

1-3 Items $6 Flat Rate 

4+ Items $8 Flat Rate

Shoes $10 Flat Rate 

Local Pick Up Is Available for customers Local to Spring Hill, TN (IF YOU PURCHASE FROM KIRSTON SMITH ON A LIVE) during business hours 10-2 Monday-Wednesday @ 1035 Parkway Drive 5B Spring Hill, TN 37174 - If you can not pickup during these times you must pay Shipping & Handling. 

If you purchase from a Fashion Consultant you will only be able to use Local Pickup if you are local to that particular Fashion Consultant. 

Return Policy - 

Priss and Pearls Clothing Boutique will accept, for Return, items that are in new condition, unworn, unaltered and free of damages by the customer. For Return, within ten (10) days of original purchase. Our inventory changes so often, in order to maintain our fair pricing we must abide by our Refund Policy. Items must be shipped back within 10 days of the date you receive the item.

(IF YOU PURCHASE FROM KIRSTON SMITH) Address to ship back to is 1035 Parkway Drive 5B Spring Hill, TN 37174. You are responsible for all Shipping & Handling Charges - they will not be refunded under any circumstance. 

All Consultants have their own Return Addresses. 

Items must be returned with original tags attached, or must be in original packaging.

On All SALE ITEMS there is no Refund or Exchange

Contact Us:

You can either email us at prissandpearls2015@gmail.com or call us at 931-451-5333. Either way, we will be happy to help you. 

 How long does it take for you to process an online/live order?

All orders are processed within 72 hours, you will receive updates via email on the status/stage of your order. Once you have paid your Invoice your processing time begins. 

If you purchased Overnight Shipping your item will ship next business day. 

Orders being paid by Paypal, will not ship out until payment has cleared.

 Do you ship outside of the United States?  

We do Ship to Canada for a $15.00 Shipping & Handling Charge. 

 I Get An Error Message When I Enter My Shipping And Billing Addresses. What’s Going On?

If you are receiving an error message, there may be a problem with your credit card information, billing or shipping address. The billing address should match exactly what your bank has on file. Please review all information closely and look for any typos. Also, try re-formatting the names and addresses in your billing information (this often solves the issue).

 I Need To Change Something On My Order. How Can I Do That?

If you need to change or cancel your order, please contact us immediately. We generally process orders within 24-72 hours, and once our warehouse has processed your order, we will be unable to make any changes. 

 

How Long Does It Take To Process My Return?

Once we have received your package, your refund will be processed within 7 business days. You will be notified via email at the address listed on your account when this transaction has taken place.Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from us.

 

 When Will My Order Ship?

Most orders ship within 3 business days of purchase. Shipping times may vary due to availability of merchandise. Orders are not shipped on the weekends or holidays.

 Why Was My Order Canceled?

Due to an unforeseen event, the item you ordered suddenly became out of stock and is no longer available. We promise these cases are rare. However, if an item in your order does become unavailable, you will be contacted within 24 to 48 hours about the cancellation. If your order contains additional items, these items will still be shipped to you and the unavailable item will be removed from your order.

How do I know when you are going to do a Live Sale? 

Follow us on Facebook - We will create events. If you want to meet the other Priss & Pearls Fashion Consultants you can join our VIP group on Facebook. 

How do I sign Up for Text Alerts? 

Text the word PRISSPOT to 31996 to get text alerts everytime someone is live.  

All SALE ITEMS ARE FINAL SALE – NO REFUND OR EXCHANGE ON SALE ITEMS.

 

 

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